Members
The members of At-Large Website Revamp Task Force, organized by affiliation, are:
Affiliation | Member |
|---|---|
| At-Large Community | Olivier Crépin-Leblond |
| At-Large Community | Dev Anand Teelucksingh |
| At-Large Community | Anthony Niiganii |
| ICANN At-Large Staff | Heidi Ullrich |
| ICANN At-Large Staff | Ariel Xinyue Liang |
| ICANN At-Large Staff | Susie Johnson |
| ICANN Web Staff | Chris Gift |
| ICANN Web Staff | Steve Allison |
| External Consultant | |
| External Consultant | |
| External Consultant | |
Meetings
The next call is scheduled on:
12 September 2014
Adobe Chat
Kathy Schnitt: Dear all, Welcome to the Website Revamp Project on Friday 12th of September at 16:00 UTC
Kathy Schnitt:Welcome Ariel and Dev
Ariel Liang:Just FYI - everybody is here. Anthony sent his apologies
Dev Anand Teelucksingh:looks like my mic isn't working
Dev Anand Teelucksingh:on the call
Ariel Liang:http://atlarge.icann.org/correspondence
Heidi Ullrich:If a new format is being considered, perhaps the Board Resolution page might serve as a model: https://features.icann.org/resolutions
Dev Anand Teelucksingh:http://www.jquery-bootgrid.com/Examples#data
Olivier Crepin-Leblond:translations of these statements are not up to date. 2013 only yields 3 translated documents
Olivier Crepin-Leblond:this is a huge amount of translations missing. I do not know whether they were undertaken and missing from the list, or whether the translations were not done
Heidi Ullrich:Here is the note to the G8 : http://atlarge.icann.org/correspondence/correspondence-20may11-en.htm
Olivier Crepin-Leblond:Here is the note to NTIA:
Olivier Crepin-Leblond:http://atlarge.icann.org/de/node/25511
Heidi Ullrich:http://atlarge.icann.org/correspondence/correspondence-14dec11-en.htm
Heidi Ullrich:that is the note to the NTIA
Heidi Ullrich:+1 Steve
Olivier Crepin-Leblond:Heidi your pointer are to the US Congressman
Heidi Ullrich:we need greater searchability
Heidi Ullrich:ah, sorry
Heidi Ullrich:that was the letter I was referring to
Olivier Crepin-Leblond:also -- note that some of these summaries are wrongly formed, and the actual statement is missuing!
Heidi Ullrich::(
Olivier Crepin-Leblond:I used Google to find the letters
Olivier Crepin-Leblond:wow -- the one to NTIA NOI is actually even missing. There is the Staff intro & no link to the Statement itself, apart from a link to the workspace where we built it....
Dev Anand Teelucksingh:http://www.jquery-bootgrid.com/Examples#data is an example of interactive search
Heidi Ullrich:I agree that broad topics are needed
Heidi Ullrich:Dev, Matt and you developed a page where the impact on end users was spelled out
Heidi Ullrich:@Ariel, that might be a good solution for a start
Heidi Ullrich:@Ariel, please look at the Beginner's Guide to ALAC Policy
Heidi Ullrich:It has this kind of summary text on the main topics, I believe
Heidi Ullrich:Chart: https://community.icann.org/download/attachments/5112175/ALAC_Policy_Advice_Chart.jpg?version=1&modificationDate=1373387404000&api=v2
Steve Allison:Thank you
Dev Anand Teelucksingh:Phone connection lost, but listening via AC audio
Dev Anand Teelucksingh:Good idea
Dev Anand Teelucksingh:This was great
Dev Anand Teelucksingh:Thanks everyone - take care
Ariel Liang:Thank you all!
Key Takeaways
Intended Purpose of the Correspondence Page:
- To serve as an outward facing, comprehensive depository of the published work of the ALAC
- To encourage the visitors to intuitively discover the work of the ALAC
- To link to appropriate pages in the Policy Development wiki space so that it encourages visitors to get involved in the ongoing work of the ALAC
Issues about the Correspondence Page:
- Misleading title of the page — the Correspondence page mainly contains Statements and only a few announcements and emails.
- Ineffective classification for the Statements — regions and RALOs are repetitive, and there is no keyword or taxonomy to describe issue topics.
- Poor search capability within the page and the website — this is a consequence of the ineffective classification for the Statements.
- Inconsistent formatting for some Statements, including the numbering of translated documents.
- Tendency to loose visitors’ interests:
- It takes multiple clicks to get to the Statement;
- The long-winded staff introduction section takes away the attention from the readers;
- There is no context or background about what the Statement is 'in response to’;
- It is not clear ‘why’ the readers should care about them.
- No helpful links to the At-Large wiki workspace for those Statements in the Policy Development page — otherwise, interested visitors can be directed to appropriate pages and participate in the making of the ALAC Statements.
Improvement Ideas:
- Create a taxonomy landing page that details the key issue topics which the ALAC has been working on:
- The background materials about those issues need to be clear, interesting, and relevant to the Internet end-users;
- It may be worthwhile to rewrite the policy chapters on the Beginner’s Guide;
- We need to frame the issues to show the readers ‘why they should care’;
- The taxonomy landing page can effective link to the ALAC Statements that address those topics, help readers keep track of the ongoing work of the ALAC around those topics, create pre-natal discussions and facilitate ‘call to action' (e.g. to make it easier for readers to comment on the current draft Statement on those topics).
- Redesign the way to publish the ALAC Statements:
- Each published ALAC Statement should be broken out into the relevant components so readers can quickly assess what they wish to learn: context summary, summary of statement (or any other supporting documents), name and affiliation of the penholder, key dates related to the making of the Statements, related Statements, etc.
- Those components need to be arranged in a logical and effective order, with the most interesting component at the top (e.g. the ’Staff Introduction' paragraphs describing the process of the making of the ALAC Statement need to be summarized and put in a less prominent area).
- The Policy Development process needs to be explained on the website in a clear and engaging manner:
- We need to emphasize that anyone from the community can be the penholders and anyone can comment on the draft Statements; the policy development process should be a bottom up process initiated by RALOs.
- We may need to build certain platform or mechanism on the website to help community members to participate in policy development easily. Wiki is a good platform for working on the actual Statement, but the wiki isn’t helpful in facilitating discussion around whether the ALAC should have a Statement in response to Public Comment request.
- Upgrade the search functions within the Page
- We may need to include issue topic keywords and drill down filtering (faceted search?).
- The search capability needs to be complex enough for seasoned members to find documents.
- Although the mission Statement for the ALAC is very broad and the community members have few common denominators, we need to clearly state the ALAC mission statement, emphasize and frame the ‘end-user’ key point, and display it in an obvious place on the website. In that way, we can show how the work of the ALAC (e.g. ALAC Statement) ties to its mission.
Other Requirements:
- At-Large Staff need to have the capability to manage content on the website without going through web-admin.
- Translation requirement — it may be a future requirement to translate important static content on the website, but at a minimum, all ALAC Statements must be translated and properly archived on the site.
11 September 2014
Adobe Chat
Terri Agnew:Dear all, Welcome to the Website Revamp Project on Thursday 11th of September at 16:00 UTC
Olivier Crepin-Leblond:OUCH -- that hurts!
Olivier Crepin-Leblond:Bounce Rate 50/70% ???
Dev Anand Teelucksingh:Ouch indeed
Anthony Niiganii (MBE):It sometimes take me awhile to find what I need and just end up jumping to Google to search
Heidi Ullrich:Will the Seasoned community members use the wiki as their primary source?
Anthony Niiganii (MBE):lol why me? lol
Ariel Liang:people like you are a primary audience
Anthony Niiganii (MBE):thanks...yea I can agree with that
Heidi Ullrich::)
Ariel Liang:@Heidi - yes, so that's why they are secondary audience
Ariel Liang:primary ones don't really know about the wiki or know how to use the wiki
Heidi Ullrich:Thanks, Ariel
Ariel Liang:so the website is a main platform for us to communicate with them
Ariel Liang:no problem
Heidi Ullrich:How are they making an impact - we could have a spotlight for that
Dev Anand Teelucksingh:Well, primary ones can find the wiki if they use Google search
Heidi Ullrich:they should be using the Dashboard...
Ariel Liang:but it is not an effective landing page for the community
Ariel Liang:newcomers will get confused how to use it
Heidi Ullrich:@Ariel, I agree the dashboard is confusing for newcomers
Dev Anand Teelucksingh:agreed, a redesign is needed for wiki, the wiki needs to have a menu/section for newcomers that discover the wiki page where they can go to next
Heidi Ullrich:What is a wireframe
Ariel Liang:wireframe is similar to the structure of a website
Ariel Liang:http://en.wikipedia.org/wiki/Website_wireframe
Heidi Ullrich:Thanks!
Heidi Ullrich:When would new content be developed? Many of the pages are out of date...
Steve Allison:we can do some of this in tandem. My hope is that during the design work, we can concept on what topics should be written at least to support the designs/wireframes so that we can present a polished product, and then over the long term we can discuss a strategy to consistently develop new content
Laura Bengford:We can also may leverage some of the Getting Started / newcomer guides from icann.org
Steve Allison:Thanks Laura. I think we're thinking the same. Some of that content is the most comprehensive for newcomers
Heidi Ullrich:Good idea, Laura
Heidi Ullrich:There is likely up to date info on the wiki as well
Laura Bengford:Maybe leverage events or the calender filtered for ALAC.
Heidi Ullrich:Thanks very much Ariel and Steve!
Anthony Niiganii (MBE):thanks Ariel and Steve
Dev Anand Teelucksingh:indeed, much food for thought
Heidi Ullrich:The Board Resolution page might be a model to follow for ALAC Policy Advice: https://features.icann.org/resolutions
Laura Bengford:Depending on the artwork required could be by UX designer or graphic designer. Usually they are one offs as needed.
Anthony Niiganii (MBE):great question Olivier about the look and feel
Laura Bengford:Also photos can be used.
Heidi Ullrich:Photos will personalize it
Heidi Ullrich:we also have some great graphics already developed we could use
Dev Anand Teelucksingh:I think there are other synergies and similiarlies with other ACs (SSAC, GAC, RSSAC)
Dev Anand Teelucksingh:ACs generate correspondence for eg
Anthony Niiganii (MBE):just taken it in
Laura Bengford:+1 on the synergies
Ariel Liang:agree with Steve - need to identify what are the most important content for updates
Ariel Liang:and then figure out the ways for update
Steve Allison:Laura can you talk about accessibility and translation
Laura Bengford:We can work on Accessibility in tandem with Accessibility WG and tools developed. Also translation
Ariel Liang:http://atlarge.icann.org/correspondence
Anthony Niiganii (MBE):I agree with Laura, and this is something that should be brought up with the Accessibility WG as there is discussion about developing checklist for virtual participation, in whatever form that may take
Heidi Ullrich:+1 Laura and Anthony
Heidi Ullrich:I agree that the Accessbility WG - with the TTF - could advise on this point
Heidi Ullrich:Ariel and All - please take a look at the board resolution page: https://features.icann.org/resolutions
Anthony Niiganii (MBE):unfortunately I am not available to participate tomorrow., and will catch up with the recording.
Ariel Liang:@Heidi that's a good example!
Dev Anand Teelucksingh:re: board resolution page, the categories is the idea, however correspondence can have multiple "tags" - gTLDs, IDN
Anthony Niiganii (MBE):I can see that many people who come to the site first do not see a "welcome greeting" that is important to foster community engagement
Anthony Niiganii (MBE):that could be why some many jump
Heidi Ullrich:Good point, Anthony
Heidi Ullrich:Great job, Ariel and Steve!!! Also, thanks to the community web team!! We selected the right people!
Laura Bengford:Great meeting, thank you everyone!
Anthony Niiganii (MBE):I will prepare some thoughts tonight that can be shared with everyone.
Heidi Ullrich:Thanks, Ariel
Heidi Ullrich:Anthony, I meant!
Heidi Ullrich:I write "Thanks, Ariel" so often ;)
Anthony Niiganii (MBE)::) it's ok...Ariel is a team member anywhere
Ariel Liang:hahaha
Ariel Liang:thanks Heidi
Anthony Niiganii (MBE):Ekosani Everyone! Kinanaskomitinawa!
Ariel Liang:Thank you bye bye
Heidi Ullrich:bye!
Dev Anand Teelucksingh:Take care all
Steve Allison:Thanks all. bye
Action items
- Product team (Steve Allison) to propose a method for producing artwork in the long run
- The website project team (Dev Anand Teelucksingh, Olivier Crepin-Leblond, Anthony Niiganii) to review the questions from the target audience and identify key activities and information about the At-Large community to be presented on the new website in the near future meeting
- The website project team (Dev Anand Teelucksingh, Olivier Crepin-Leblond, Anthony Niiganii) to deep dive in the Correspondence page in next meeting
- Ariel Liang to explain to Steve about the Correspondence Page and the PD page on the wiki
22 August 2014
Action Items
- Steve Allison to speak with Chris Gift and Laura Bengford to:
- 1) Understand and set realistic goal for the website revamp project based on current
- 2) Identify vendor for the website (possibly Column Five?)
- Steve Allison to review the community interview transcripts and summary posted on this page.
- Steve Allison to review the At-Large Beginner's Guides: 1) Participating in At-Large, 2) Policy Advice in ALAC, 3) At-Large Structure
- Ariel Liang to review the At-Large website page by page and identify the problems of the site in a specific manner
- Ariel Liang to start drafting the project background, current situation, and objective section of the project charter
- Ariel Liang to brainstorm possible community survey based on the interview questions
- Ariel Liang to review materials of Column Five: Capabilities & Process Review
08 August 2014
Agenda
- Introduction
- Review of the Budget
- Review of the Timeline
- People involved and work breakdown
- Project management
- Extent of At-Large community involvement
Action Items
- Ariel Liang and Laura Bengford to review the interviews and identify potential themes for the website (the themes will be part of the project charter).
- Ariel Liang and Laura Bengford to set up a work session and complete the first draft of the project charter.
- Ariel Liang to inform Dev and Olivier about the making of the project charter and later ask them to comment on the draft.
- Laura Bengford to figure out the requirement of project management and try to identify a person from the web team to be the project manager (possibly Kyle?).
- Heidi Ullrich to identify the 3rd community member to be on the task force.
Resource
Below are the transcripts and summary of the 2012 community member interviews on the topic of the At-Large website improvement
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- Community interview questions:
- Community interview transcripts:
