Section of Adobe Connect issues that were noted on on the At-Large Technology Issues page but moved here for reference since ICANN has stopped using Adobe Connect in Q2 2019
Adobe Connect Issues
Specific issues/challenges for Adobe Connect are to be noted here
|Name of Person and Description of Adobe Connect Issue||Status of Issue||Updated||Solution / Workarounds|
"(submitted by Seun Ojedeji[community.icann.org]) It will be great to have a chat-only pod for adobe connect. Considering the recent improvement with AC, is this may be a good feature to explore; It will be useful for participants who are on dial-out (but bandwidth limited) to follow the chat as well."
Convoluted Streaming audio URLs at ICANN meetings and broken when shared in Adobe Connect
Something I discovered while participating remotely in ICANN64 - with Adobe Connect's inability to offer different audio streams, there are audio links to multiple languages like these :
However, when the URLs are shared in the Adobe Connect room, its appears like this
the poorly linked (and broken) URL then gives problems to those remote participants trying to be in the Adobe Connect room and listen to different audio streams. Apple phones do appear to open and play the .m3u files.
Furthermore, for desktop users, opening .m3u files can be confusing (VLC media player can open the files) but many persons may not have it installed. iPhones seem to be able to play the playlist - since the m3u file contains the direct stream - for example http://stream.icann.org:8000/kix64-ohwadab-es.m3u contains http://stream.icann.org:8000/kix64-ohwadab-es and this link does play (at least during the meeting) - perhaps these links should be presented to desktop browsers during the live meeting
Making Adobe Connect Recordings accessible on mobile devices
the ability to export Adobe Connect recordings from Flash only recordings to formats like MP4 which can be edited and put on video sharing websites for easier resharing and accessible to the At-Large community.
This is important because Adobe Connect recordings in Flash are unplayable on mobile and tablet devices. Additionally, At Large would like to cut out portions of some of our current webinars as we prepare new webinars for Atlas 3. Having MP4 recordings makes this much easier.
Also, playing an Adobe Connect recording on a PC with Flash installed is cumbersome compared with experiences on video sharing websites. Adobe Flash will no longer be developed after 2020.
Update September 15 2017 - At ICANN59, Billy Einkamerer noted that YouTube supports FLV uploads. Mario made available a FLV video of the TTF session at ICANN59 (a 342MB file) and video was uploaded by Dev Anand Teelucksingh to YouTube. .
Erika Mann reported on today's CCWG Auction call a problem with her adobe with her not being able to see chats and also to see the main panel despite her downloading the Adobe add in
Voiceover in Adobe Connect (Accessibility)
Voiceover does not work with the current version of Adobe Connect. Blind users must use a desktop to connect but most people are using mobiles
Mark Segall to find out with Sara Caplis and her team when this will occur
Find out from Adobe when they will be supporting Voice Over? Will this support be in the newer version and if so perhaps we could update to it
Reporting Adobe Connect connectivity issues
Of recent, several At-Large conference calls have had more connectivity problems:
Mark Segall will follow up on this issue
Sara Caplis will develop a form where people can log in and document their Adobe Connect issues and the form will be sent to Staff to follow up.
Polling in Adobe Connect can't be seen by mobile users, challenges with creating questions to select multiple answers
The At-Large Captioning Project conducted surveys during the captioning trials of several calls in FY16. However, the polling in Adobe Connect has several issues:
Staff are now trained on how to do surveys with multiple choice options and have done it successfully. However, there have been cases where staff accidentally checked the wrong button and as a result, the ability to choose multiple answers is taken away.
Adobe Connect has a feature to customise the message when the Adobe Connect session ends and also point to a URL when the user acknowledges the message. So by linking to a mobile friendly survey tool, we can mitigate the problems of polls in Adobe Connect. To be tested by the TTF in December.
Supposedly has been fixed but need to verify
|Mobile users connecting to Adobe Connect can't see when someone has shared their screen in Adobe Connect|
|The same is true with skype.|
|Ability to select different audio channels in Adobe Connect. Many conference calls have interpretation on different Adigo channels but only one audio channel can be broadcast in Adobe Connect.|
|ICANN IT says there is no workaround - only one audio channel can be selected in Adobe Connect|
According to Josh Baulch in an email:
Currently there is NOT an option to have more than one audio channel within Adobe Connect. I have explored many options to try to resolve this issue, as I understand the concerns this group has, and I too would like to see these features with adobe connect. Some options I have tried, utilizing the breakout sessions, which DOES split up the audio into difference bridges, however, there is no option for an interpreter to be able to bridge across two language breakouts to be able to do their job. The only way to have multi channel audio currently with adobe connect is to link to an outside service, similar to how we are currently managing multi-language streaming. There is a bit of a flaw in this thought process to have multiple languages all in the English based adobe connect room. The true way this is intended to work, and was utilized by ICANN with NETmundial, is to provide each adobe connect room in the native language. For example, you have English, French and Spanish Adobe Connect rooms (all separate dedicated rooms), which are tied to the phone bridge for the respective languages. This allows when a Spanish speaking person logs into the Spanish Adobe Connect, they hear, read and see Spanish, and when a user speaks in English, the Spanish room hears the Spanish interpreters. Having done this myself for NETmundial, this is logistically very challenging, and requires many staff to make this happen. In my example, you would need three operators (one for each language), three Remote Participation managers, one for each room, and fluent in the respective room language to answer chat comments etc. You would also need the three interpreters, one for each room. Not to mention, the content to be shared in each room, also needs to be translated into the respective room language. This is an example of a perfect world, but at this point is not technically feasible nor manageable from a labor standpoint.
So to round this conversation point, currently the technology provided by Adobe Connect does not permit the feature you are looking for.
Adobe Connect keeps crashing when doing screen share. (noted by Ariel Liang on her Mac)
|Adobe Connect's tool bar, which includes the chat, queue, audio column, attendees' list, disappears when doing screen share.|
|Adobe Connect sound issues|
|5 June 2017||Adobe recently updated Adobe connect and reworked how it uses plugins. Browsers with pop-up blockers enabled were unable to activate their mikes and the problem is not obvious. Solution is to disable popup blocker, install plugin and run. This seems to address the problem on Chrome. Unknown on other browsers.|
|Adobe Connect Sound Issues|
In the last week, I (Judith Hellerstein) have been unable to hear sound in my adobe connect on a Mac using 10.9.5. I cannot hear but have not tried to speak so not sure if mike works. I have tried this in multiple browsers, Firefox, Safari, and Chrome and cannot hear in any of these browsers. I have updated the adobe connect add on and the flash addins. Also when I am in the AC room, Adobe kills sound on everything during the call, including Skype tones when chats arrive or when email comes ins. Sound works fine in Webex and other conferencing programs. Also Sound works fine when using the Adobe Connect app in the iPad so it seems to be an incompatibility with the OS I am using and the adobe plug in.
Adobe has a new desktop app to run adobe connect recordings. This should resolve many of these issues. It can be found here: http://www.adobe.com/go/Connectsetup for Windows
|Adobe Connect failure to connect|
|Adobe Connect freezing, closing down and restarting||16 Nov 2017||I (Maureen Hilyard) have just come off an Auction Proceeds meeting (90 mins) and at least a half a dozen times during the call, the AC froze so that I could still hear the audio but I couldn't type anything, and then the whole programme would shut down and instantly restart.. This happened in the majority of cases. A couple of times it just faded and disconnected and then reconnected.. On several occasions when it froze, I was trying to write in the chat and couldn't do so, so that by the time my proposed intervention could be included in the chat, the discussion was onto a fresh topic and it became redundant. Frustrating!! It could be atmospheric cos I know there is a storm around but it passed us during the afternoon - its 5.30 am now, but otherwise Im just rrying to make excuses for it !|
|In Mobile, iPhone and Ipad, Adobe loses audio and drops when on wifi.||27 Feb 2018||On the ALAC call, when I logged in to the call using wifi, but very close to the router. The app kept dropping me even thought my connectivity was high. Seemed if it flickered for one moment it was enough to drop the connection.|