The current version of Confluence allows for collaborative capabilities in writing pages and this would be very helpful to At Large members as we write policy statements and other documents that are stored on our wiki.

We also asked for the current version of Confluence to be updated to the new version

We discussed this on the February 2019 TTF call and were told that the reason it was not turned on and that the version of Confluence was not updated was because this feature caused several breaks in links on the current version and that IT was looking at this issue. We asked Mark Segall to update us on this issue.

After the wiki hack incident around April 2019, the latest version of Confluence was installed and the collaborative editing feature turned on.

Status

colour	Green
title	Resolved

20 Feb 2019

Having server resources available to test open source solutions like Mattermost, eXo

Whilst several tools have been identified as potential tools that could be useful for At-Large, currently we have to ask volunteers to donate hosting and to configure such server resources. Such persons are rare in At-Large and are typically busy persons to assist with the deployment of such tools for At-Large Testing.

Whilst Mattermost testing has now begun thanks to a volunteer, the more complex eXo platform testing has not started.

Can ICANN assist with proving server resources?

Workaround : use Amazon Web Services (AWS) - Cloud Computing Services that provides 1 year for new Amazon customers.

Status

colour	Green
title	Resolved

11 Sep 2018

While working on the ICANN Stakeholder Analysis Tool , it was noted that a lack of consistent HTML used to display ALSes information on the At-Large website (https://atlarge.icann.org/alses/afralo ; https://atlarge.icann.org/alses/apralo ; https://atlarge.icann.org/alses/euralo ; https://atlarge.icann.org/alses/lacralo ; https://atlarge.icann.org/alses/naralo ) hampered retrieval of information into the tool.

See Lack of consistent HTML on ICANN At-Large website (ALS information) .pdf which documents the missing HTML pairs when ALS information was missing.

ICANN IT noted the issue and scheduled a fix in late July / early August 2018. The fix was deployed and the ICANN Stakeholder Analysis Tool is now able to retrieve all At-Large information automatically.

Status

colour	Green
title	Resolved

23 Oct 2015

When At-Large persons with Yahoo email addresses post to At-Large mailing lists, their emails are received as spam messages by other persons on the mailing list.
In Gmail, the emails recevied from Yahoo email addresses have his message in the spam folder
"Why is this message in Spam? It has a from address in yahoo.com but has failed yahoo.com's required tests for authentication. Learn more

ICANN Staff plans to install updates to mailman to support DMARC. See http://atlarge-lists.icann.org/pipermail/at-large/2015q4/004153.html

Status

colour	Green
title	RESOLVED

23 May 2016

Remote participation in ICANN F2F meetings. There are significant challenges for remote participation

The Adobe Connect room can only stream one audio channel, and typically its the raw audio, meaning interpretation is not heard.
Similarly, persons wanting to speak have to dial Adigo but still can only hear raw audio, meaning the remote participants cannot hear interpretation.
The different language audio streams are delayed by up to 30-40 seconds. If the computer was used to dial Adigo (using programs like Skype), this results in two audio streams, one from the Adigo bridge, one from the language stream which makes it hard to understand speakers in the room being interpreted in the language of the remote participant

Mark Segall has responded to this issue in May 2016 :

Re: The Adobe Connect room can only stream one audio channel, and typically its the raw audio, meaning interpretation is not heard.

This was originally how we had it where it was raw audio, but now as of 3-4 meetings ago, we stream the English line, which means adobe connect always has English, whether via floor speaker or interpreter.

Re: Similarly, persons wanting to speak have to dial Adigo but still can only hear raw audio, meaning the remote participants cannot hear interpretation.

Same as above, they will hear English as the primary adobe language and on the phone. If they want to hear the interpretation, they do have to listen to a separate stream. We are looking into alternatives to this, but so far have not found any viable options.

Re: The different language audio streams are delayed by up to 30-40 seconds. If the computer was used to dial Adigo (using programs like Skype), this results in two audio streams, one from the Adigo bridge, one from the language stream which makes it hard to understand speakers in the room being interpreted in the language of the remote participant

Streams are no longer delayed 30-40 seconds – at most they are delayed 3-5 seconds. In some cases there is a delay in Interpretation, due to the interpreter listening to the speaker for the full phrase before interpreting into another language. This is the nature of interpretation, and will add a small delay.

Status

colour	Green
title	RESOLVED

Sept 21, 2016

The RALO literature is devoid of speciality email addresses ie.

chair@naralo.org and secretariat@naralo.org

Staff has said for security reasons it can't be done.

Resolved this issue by creating a list serve Naralo-Leadership@icann.org.

From Mark Segall :

I followed up internally on the request for aliased email addresses (the last recorded issue on the AL-TTF Issues page dated 21 Sep) they have provided confirmation that these email addresses do still exist in the form of a mailman distribution list.....

....However, what has changed is the ability to “Send As” this address. The security team has made several changes to this function throughout our services ecosystem to reduce risk of phishing. So if anyone wishes to be able to send as chair@naralo.org, we will need to work with the individual(s) to configure VPN.

Resolved--

20 Feb 2019

Status


colour	Yellow
title	UNRESOLVED

Adigo dial out quality

(submitted by Sarah Kiden Feb. 20) Adigo Call quality has really be dropping. Sarah reports that in some calls her call has dropped several times and in the past the quality was not so bad.

Many other people have reported a significant increase in the number of calls dropped by adigo

(submitted by Satish Babu) - the dial-out quality for most conference calls are quite poor and practically unintelligeble for 60-70% of the time. The device used at my end is my mobile phone, which works ok for normal calls. Can something be done about this? The AC room audio is much better (in listen-only mode), although it's somewhat noisy if I try to speak at peak hours.

@Olivier COlivier Crepin Leblond also has had numerous problems with the quality of the calls

We asked Mark Segall to follow up on these issues with the Meetings team

Adobe Connect

...

Specific issues/challenges for Adobe Connect are to be noted here

...

"(submitted by Seun Ojedeji[community.icann.org]) It will be great to have a chat-only pod for adobe connect. Considering the recent improvement with AC, is this may be a good feature to explore; It will be useful for participants who are on dial-out (but bandwidth limited) to follow the chat as well."

Convoluted Streaming audio URLs at ICANN meetings and broken when shared in Adobe Connect

Something I discovered while participating remotely in ICANN64 - with Adobe Connect's inability to offer different audio streams, there are audio links to multiple languages like these :

However, when the URLs are shared in the Adobe Connect room, its appears like this

Image Removed

the poorly linked (and broken) URL then gives problems to those remote participants trying to be in the Adobe Connect room and listen to different audio streams. Apple phones do appear to open and play the .m3u files.

Furthermore, for desktop users, opening .m3u files can be confusing (VLC media player can open the files) but many persons may not have it installed. iPhones seem to be able to play the playlist - since the m3u file contains the direct stream - for example http://stream.icann.org:8000/kix64-ohwadab-es.m3u contains http://stream.icann.org:8000/kix64-ohwadab-es and this link does play (at least during the meeting) - perhaps these links should be presented to desktop browsers during the live meeting

...

10 Mar 2019

Perhaps ICANN should use a URL shortener at stream.icann.org - so links could be like
http://stream.icann.org/kix64-ohwadab-es

Making Adobe Connect Recordings accessible on mobile devices

the ability to export Adobe Connect recordings from Flash only recordings to formats like MP4 which can be edited and put on video sharing websites for easier resharing and accessible to the At-Large community.

This is important because Adobe Connect recordings in Flash are unplayable on mobile and tablet devices. Additionally, At Large would like to cut out portions of some of our current webinars as we prepare new webinars for Atlas 3. Having MP4 recordings makes this much easier.

...

15 Sep 2017

...

the bandwidth remain to stay connected to the Adobe Connect room to download/export the recording and to then upload the video to YouTube
ability to do regular ICANN work including being on conference calls whilst the download and upload is happening in the background.

...

Update September 15 2017 - At ICANN59, Billy Einkamerer noted that YouTube supports FLV uploads. Mario made available a FLV video of the TTF session at ICANN59 (a 342MB file) and video was uploaded by Dev Anand Teelucksingh to YouTube. .

...

Erika Mann reported on today's CCWG Auction call a problem with her adobe with her not being able to see chats and also to see the main panel despite her downloading the Adobe add in

...

Status

colour	Yellow
title	In Progress

...

Mark Segall and Sara Caplis can you check in with Erika and help her solve this problem. If we had a separate form she could fill out it would greatly help to figure out what her issue was

Voiceover in Adobe Connect (Accessibility)

Voiceover does not work with the current version of Adobe Connect. Blind users must use a desktop to connect but most people are using mobiles

...

Status

colour	Yellow
title	In Progress

...

Mark Segall to find out with Sara Caplis and her team when this will occur

Find out from Adobe when they will be supporting Voice Over? Will this support be in the newer version and if so perhaps we could update to it

Reporting Adobe Connect connectivity issues

Of recent, several At-Large conference calls have had more connectivity problems:

persons unable to use Adobe Connect audio to connect to the conference call
persons on the Adigo bridge unable to hear the persons on the Adobe Connect bridge and vice versa
persons have had to exit Adobe Connect and reload Adobe Connect

Since ICANN has stopped using Adobe Connect, the technology issues noted here have been moved to the Adobe Connect Issues Page
...

Status
colour Yellow
title In Progress
...
Mark Segall will follow up on this issue
Sara Caplis will develop a form where people can log in and document their Adobe Connect issues and the form will be sent to Staff to follow up.
...
Polling in Adobe Connect can't be seen by mobile users, challenges with creating questions to select multiple answers
The At-Large Captioning Project conducted surveys during the captioning trials of several calls in FY16. However, the polling in Adobe Connect has several issues:
inability of mobile users being able to access the poll. Apparently the Poll module is Flash only so mobile devices can't see or interact with the poll
poll questions do not allow for more than one answer to be selected.
a challenge to collate the survey questions
(not so much a tech issue, but noted here anyway) - ensuring persons on the calls complete the survey questions
...
Status
colour Yellow
title IN PROGRESS
...
16 Sep 2016
Staff are now trained on how to do surveys with multiple choice options and have done it successfully. However, there have been cases where staff accidentally checked the wrong button and as a result, the ability to choose multiple answers is taken away.
Adobe Connect has a feature to customise the message when the Adobe Connect session ends and also point to a URL when the user acknowledges the message. So by linking to a mobile friendly survey tool, we can mitigate the problems of polls in Adobe Connect. To be tested by the TTF in December.
Supposedly has been fixed but need to verify
...

Status
colour Red
title Not Resolved
...
18 Sep 2016
...
Status
colour Red
title NOT RESOLVED
...
04 Apr 2016
...
Currently there is NOT an option to have more than one audio channel within Adobe Connect. I have explored many options to try to resolve this issue, as I understand the concerns this group has, and I too would like to see these features with adobe connect. Some options I have tried, utilizing the breakout sessions, which DOES split up the audio into difference bridges, however, there is no option for an interpreter to be able to bridge across two language breakouts to be able to do their job. The only way to have multi channel audio currently with adobe connect is to link to an outside service, similar to how we are currently managing multi-language streaming. There is a bit of a flaw in this thought process to have multiple languages all in the English based adobe connect room. The true way this is intended to work, and was utilized by ICANN with NETmundial, is to provide each adobe connect room in the native language. For example, you have English, French and Spanish Adobe Connect rooms (all separate dedicated rooms), which are tied to the phone bridge for the respective languages. This allows when a Spanish speaking person logs into the Spanish Adobe Connect, they hear, read and see Spanish, and when a user speaks in English, the Spanish room hears the Spanish interpreters. Having done this myself for NETmundial, this is logistically very challenging, and requires many staff to make this happen. In my example, you would need three operators (one for each language), three Remote Participation managers, one for each room, and fluent in the respective room language to answer chat comments etc. You would also need the three interpreters, one for each room. Not to mention, the content to be shared in each room, also needs to be translated into the respective room language. This is an example of a perfect world, but at this point is not technically feasible nor manageable from a labor standpoint.
So to round this conversation point, currently the technology provided by Adobe Connect does not permit the feature you are looking for.
...
Adobe Connect keeps crashing when doing screen share. (noted by Ariel Liang on her Mac)
...
Status
colour Red
title NOT RESOLVED
...
15 Feb 2017
...
Status
colour Red
title NOT RESOLVED
...
15 Feb 2017
...
Status
colour Red
title Not Resolved
...
Status
colour Red
title Not Resolved
...
25 Sep 2017
...
In the last week, I (Judith Hellerstein) have been unable to hear sound in my adobe connect on a Mac using 10.9.5. I cannot hear but have not tried to speak so not sure if mike works. I have tried this in multiple browsers, Firefox, Safari, and Chrome and cannot hear in any of these browsers. I have updated the adobe connect add on and the flash addins. Also when I am in the AC room, Adobe kills sound on everything during the call, including Skype tones when chats arrive or when email comes ins. Sound works fine in Webex and other conferencing programs. Also Sound works fine when using the Adobe Connect app in the iPad so it seems to be an incompatibility with the OS I am using and the adobe plug in.
Adobe has a new desktop app to run adobe connect recordings. This should resolve many of these issues. It can be found here: http://www.adobe.com/go/Connectsetup for Windows
For Mac: http://www.adobe.com/go/ConnectSetupMac
...
Status
colour Red
title Not Resolved
...
26 Sep 2017
...
I (Glenn McKnight ) was on adobe in the morning for DIPLO and no problem When i tried via my desktop( new IBM Workstation, running upto date Windows 10, up to date Anti Malware and Anti Virus . ) it prompted me download the addon . Three times without success, didn't enter. Had to join via Laptop.( No different OS )
...

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