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The amount of lighting can directly impact the quality of the video conference.  Many times people
have their cameras pointed at a window with the drapes wide open    This produces  a wash out of
of the video and whitebalancing isn't possible.  

ee the  window on the  left as an example of  excessive light that could impact your  video conference call

Image Added

To do List 

  • Close drapes
  • Check for light levels, Not too light or too dark
  • Turn on room lights
  • Check position of camera to overhead light
  • Avoid glare

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