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  1. Introduction - Staff (2 mins)

  2. Welcome and Introduction to the Workshop - Hadia ElMiniawi, Chair of the At-Large Capacity Building Workshop WG (2 mins)

  3. Communication techniques to implement in meetings (10 mins) - Eduardo Diaz - Presentation

  4. Management of emotions to develop the use of the word in a clear, firm and safe way (15 mins) - Eduardo Díaz

  5. Latin American and Caribbean interaction (15 mins) - Lilian Ivette De Luque - Presentation

  6. How to communicate through social networks effectively (15 mins) - Shreedeep Rayamajhi - Presentation

  7. Next Steps - Hadia (1 min)

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