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The registrant usually does not know which registrar is handling the domain registration and who is running the registry and/or the Whois RDDS-database. All communication is done via the reseller. Hence any communication bypassing the reseller may cause confusion or is completely lost, unless the reseller is informing the registrant beforehand. That's why any policy should state clearly, which direct communication may occur in which situation, so that the reseller is able to attract the registrants attention to it early and clearly.

The registrant is not allowed to verify it's own Whois RDDS entry by himself. He Registrant relies on the reseller on this subject. Maybe there should be a policy to gain access to the full record for the registrant by a standardized method provided directly by the registry.

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Transfer to wrong registrar (content of losing FOA)

Change of Registrant (aka Owner Change/COR)

Notification about changes

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Loss of domain due to fraudulent change of ownership by the reseller

60 day lockdown period

  • Survey responses and data provided by ICANN’s Global Support Center indicate that registrants do not understand the 60-day lock and express frustration when it prevents them from completing an inter-registrar transfer. (Information given in the Charter)

COR of Privacy-/proxy registrations