The Post Expiration Domain Name Recovery PDP made a number of recommendations regarding protecting the rights of registrants related to expiration.
The WG recognized that Insufficient registrant understanding and education was a significant problem and addressing that would lower the number of problems experienced by registrants.
Among those was a recommendation related to registrant education, and a complementary recommendation requiring registrars to make any such educational material available to registrants. Specifically:
Recommendation #16: ICANN, in consultation with Registrars, ALAC and other interested parties, will develop educational materials about how to properly steward a domain name and how to prevent unintended loss. Such material may include registrant responsibilities and the gTLD domain life-cycle and guidelines for keeping domain name records current.
Recommendation #17: In the event that ICANN gives reasonable notice to Registrars that ICANN has published web content as described in Recommendation 16:
- Registrars, who have a web presence, must provide a link to the ICANN content on any website it may operate for domain name registration or renewal clearly displayed to its Registered Name
- Holders at least as clearly as its links to policies or notifications required to be displayed under ICANN Consensus Policies.
- Registrars may also host similar material adapted to their specific practices and processes.
- Registrar must point to the ICANN material in a communication sent to the registrant immediately following initial registration as well as in the mandated annual WHOIS reminder.
The full report can be found at http://gnso.icann.org/issues/pednr-final-report-14jun11-en.pdf.
