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In this case a portion of compliance funding is directly tied to customer service and sales. CRM is "customer relationship management" and implies this is a business-driven process and the greater Internet community is not served. Also not that a portion of this portfolio is "In Trouble" but there is no additional information here. 

Atallah previously served as the COO and Interim-CEO ("Whereas, Akram Atallah served as both ICANN's Chief Operating Officer ("COO") andICANN's President and CEO from 1 July 2012 through 13 September 2012. Whereas, when the Board appointed Akram Atallah to serve as ICANN's President and CEO, the Board agreed that rather than increase Mr. Atallah's base salaray, they would pay him a compensation supplement for his service.") 

According to the ICANN WIKI: "Atallah's role was then expanded to include oversight of Registry and Registrar Services, Security, and the new gTLD program" Well, that's kind of everything important that the organization does. "Oversight" says compliance, which is explicitly stated as a "goal" of Atallah.

2.3. Legal Influence Continues in Compliance Actions

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