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In this case a portion of compliance funding is directly tied to customer service and sales. CRM is "customer relationship management" and implies this is a business-driven process and the greater Internet community is not served. 

Atallah previously served as the COO and Interim-CEO ("Whereas, Akram Atallah served as both ICANN's Chief Operating Officer ("COO") andICANN's President and CEO from 1 July 2012 through 13 September 2012.
Whereas Whereas, when the Board appointed Akram Atallah to serve as ICANN's President and CEO, the Board agreed that rather than increase Mr. Atallah's base salaray, they would pay him a compensation supplement for his service.
") 

as COO

 

 

2.3. Legal Influence Continues in Compliance Actions

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