Customer Standing Committee (CSC) Meeting 11
15 June 2017 @ 20:00 – 21:30 UTC
Agenda
1. Welcome and Introduction
2. Action items (only report on open items)
Action 10-2017-01 | Elise G to circulate timeline at the end of the call | Completed |
Action 10-2017-02 | Trang/Bart provide clarity on role PTI Board in process | Completed |
Action 10-2017-03 | Elise, Kal and Jay to further define process (definition of SLE procedure) | Ongoing |
Action 10-2017-04 | Create CSC WG to review remediation process included as Annex in CSC charter. Members Byron, Elise G (or someone else PTI team), Elaine and James Gannon. WG to recommend to CSC on further action | Pending |
Action 10-2017-05 | Start review CSC charter in August | Ongoing |
Action 10-2017-06 | Update work schedule to include CSC review of CSC charter (starting date August) | Completed |
3. PTI Performance May 2017
a. PTI report to CSC
b. CSC report
4. Update on Identified Working Items
5. Update on Procedure for SLA Amendment
6. Update on CSC Charter Review
7. Annual Customer Satisfaction Survey Discussion
8. AOB
9. Adjourn