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No.RecommendationRecipientThematic Group SourceAssigneesStatus
24Both the areas of the Ombudsman and Contractual Compliance should report regularly on the complaints they received, resolved, pending resolution and actions taken to address issues raised by unresolved complaints.Contractual Compliance, ICANN Board, Chris LaHatteTG4
  • Social Media

COMPLETED

 

Notes: 

  • If the reports done by Contractual Compliance are open to public, we will consider tweeting/posting them

In interview with Chris LaHatte on the Atlas ll recommendation Item 23 & 24 

Both the areas of the Ombudsman and Contractual Compliance should report regularly on the complaints they received, resolved, pending resolution and actions taken to address issues raised by unresolved complaints
Action
In interview with Chris LaHatte on the Atlas ll recommendation
In  conversation with Chris  he  reiterated that due to the confidentiality of his office its very problematic to report on statistics and details on complaints since the privacy issues is paramount. His normally reporting is to the board and the issue of providing the community with statistics on number of filings, number of resolutions and more needs clarification.
Item One  Blog
As to Ombudsman's  social  media  sties. ie.  blog, Facebook and Twitter  feed  
One  Blog- Word Press omblog.icann.org‏ 
The blog is once a month posting 
25 posts
Analysis
Missing analytic of volume of traffic and where the visitors are coming
Lack of  value added content or  relevance
Recommendations
  • Change the Wordpress  ( Blog)  template to use  proper  widgets to integrate  TWITTER, FACEBOOK  FLICKR and other feeds to the site
  • Provide  public user feedback
  • Needs less text and more pictures and videos
  • Need update on actual functions of the office
  • FAQ

Item Two Twitter

chrislahatte

Analysis

Followers   310
Tweets  512 
Retweets  unknown  and need to know
Recommendations
Integration of Twitter to automatically go  to blog and Facebook 
Conclusion 
I think some of the content  is  restricted due to privacy but perhaps graphical  presentation of  resolutions  would  help people understand the role of the office.  
He will be meeting with Laura B of ICANN on revamping his Blog and he to share our recommendations into the integration
Glenn McKnight
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