PROPOSED METRIC SECTION ***STAFF USE ONLY: PLEASE DO NOT EDIT*** | ||||||
1 | Metric Description: | Relative incidence of Registry & Registrar general complaints submitted to ICANN. | ||||
2 | Notes/Comments: | |||||
3 | AoC Category: | Consumer Trust (CT) | ||||
4 | SO/AC Originator: | GNSO | ||||
STAFF INFORMATION/ANALYSIS SECTION | ||||||
5 | Staff Team: | Compliance | ||||
6 | Metric Currently Measured? | Yes | ||||
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| Computation: (e.g., data elements, formula, numerator, denominator, ratio/percent, periodicity/frequency) | |||||
8 | Data Owner: (i.e., party responsible for collecting and publishing metric) | |||||
9 | Data Reference Source: (i.e., how/where is the data collected, tracked, managed, and published/produced?) | Internic data back to January 2012 is included in present system. Older data will take some effort to pull and bring forward to integrate with current complaint types. Broad metric since this incorporates many different kinds of complaints. | ||||
10 | Targets: |
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11 | Implementation Considerations: (e.g., what new or additional resources, tasks, activities, systems, et al., whether internal or external, would be needed to develop, capture, and report this metric?) | |||||
12 | Degree of Difficulty/Impact: (i.e., net impact on existing ICANN resources, systems, and capabilities) | Negligible | ||||
13 | Estimated Development Cost ($M): |
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14 | Estimated Ongoing Production Costs: (i.e., incremental to existing funded/budgeted expenditures) |
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15 | Estimated Net Incremental Staff (FTE): (Express as a fraction and/or range, e.g., .25 - .50) | |||||
16 | Itemization of Staff Work Effort: | |||||
17 | Rough Implementation Timeframe: (e.g., indicate major steps and months/years to complete each one) |
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18 | Critical Dependencies: | |||||
19 | Anticipated Challenges/Risks: | |||||
METRIC EFFECTIVENESS AND UTILITY SECTION | ||||||
20 | Explanation of Metric Effectiveness: (i.e., how will success/failure enable conclusions to be drawn concerning the relevant AoC definition?) | |||||
21 | Metric Effectiveness Assessment: (i.e., vis a vis AoC definition) | |||||
22 | Overall Feasibility Assessment: LEGEND Poor: Low Effectiveness - High Cost | |||||
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DETAILED ITEMIZATION & TRACKING OF ISSUES
Category A: | Metric Questions & Issues |
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No. | Issue Description | Originator | Status | Comments |
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Category B: | Metric Effectiveness & Utility |
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No. | Issue Description | Originator | Status | Comments |
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Category C: | Technical/Implementation |
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No. | Issue Description | Originator | Status | Comments |
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Category D: | Financial/Cost/Budgetary |
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No. | Issue Description | Originator | Status | Comments |
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Category E: | Other |
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No. | Issue Description | Originator | Status | Comments |
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