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Webinar - A Conversation With The ICANN Complaints Officer
Date: 22 August 2017, Tuesday | Add to calendar
Time: 03:00 UTC | 11:00 SGT | Time zone converter
Link to Adobe Connect Room: https://participate.icann.org/apacmtgrm | Joining Instructions
On 22 August 2017 at 03:00 UTC / 11:00 SGT, Krista Papac, ICANN’s first-ever Complaints Officer was in Singapore to hold a webinar with APAC community members. Krista discussed the objectives of the Office, gave an overview of the type of complaints that should be directed to her, and shared observations since the Office opened six-months ago.
The Complaints Office was established to provide a centralized mechanism to track complaints regarding the ICANN organization. For example, complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.
This webinar was a great opportunity for APAC community members to converse directly with Krista, to share suggestions or feedback for the ICANN Organization, and to ask questions.
For information about the ICANN Complaints Office, visit https://www.icann.org/complaints-office.
Agenda
- Welcome and introduction by Jia-Rong Low, ICANN APAC Hub VP & MD (5 mins)
- Introduction by Krista Papac (25 mins)
- Questions & answers (30 mins)
Additional Information
Adobe Connect Recording
Presentation Slides
Upcoming Webinars
APRALO-APAC Hub Webinar: Missed the ICANN54 Dublin Meeting? IANA Stewardship Transition and Enhancing ICANN Accountability Updates
Date/Time: 24 November 2015, 05:00-06:00 UTC
his webinar will provide an update of the IANA Stewardship Transition and Enhancing ICANN Accountability discussions at the ICANN54 Dublin meeting, including the current status and how you can still participate. If you missed the ICANN54 meeting in Dublin, this webinar is for you. Please share this with friends/colleagues who may be interested. If you have questions you'd like us to address, you can send them in advance to apachub@icann.org.
Draft Agenda:
- Introduction (2 mins)
- ICANN Staff update – IANA Stewardship Transition Coordination Group (ICG) and Cross Community Working Group on Enhancing ICANN Accountability (CCWG) tracks (20 mins) - Jia-Rong Low
- APAC Community sharing (20 mins) - Cheryl Langdon-Orr
- Q&A and Survey (18 mins)
The draft agenda (to be updated) and call details are available at: https://community.icann.org/pages/viewpage.action?pageId=56145810
Conference Details:
- Adobe Connect (with two-way audio in English): http://icann.adobeconnect.com/apralo
- ADIGO Conference ID - EN: 1638
- ADIGO dial-in numbers: http://adigo.com/icann/
If you require a dial-out, please contact At-Large staff at staff@atlarge.icann.org with your preferred number.
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APAC Hub Webinar: Common Recurring Challenges for APAC registrars – Recent Lessons Learnt
Date/Time: 13 August 2015, 03:00 – 04:00 UTC
This webinar highlights common recurring challenges experienced by APAC registrars in recent months, specifically on 2 areas: (1) Uniform Dispute Resolution Policy (UDRP) Implementation; and (2) Abuse Complaint Handling.
ICANN APAC Hub staff shared these common recurring challenges and lessons learnt in the APAC context, and highlight what precautions APAC registrars can take note of to resolve or pre-empt issues.
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For more details, please refer to the following agenda:
Introduction
Sharing on :
- UDRP Implementation
- Sumi Lee, Manager, Contractual Compliance
- Abuse Complaint Handling
- Howard Li, Registrar Services Senior Manager
- Roger Lim, Senior Manager, Contractual Compliance
- UDRP Implementation
- Q&A
APRALO-APAC Hub Webinar – What are IDNs and what does it mean to you?
In collaboration with the APRALO Capacity Building Webinar Series
Date/Time: 9 April 2015, 03:00 – 04:00 UTC
Do you know that characters used in top-level domains (TLDs) extend beyond ASCII (American Standard Code for Information Interchange) including other scripts such as Arabic, Chinese, Cyrillic, Devanagari, Japanese and others?
To determine valid TLD labels in these scripts and their variants, however, community input is very important. Find out more about IDNs at our webinar session and learn how you can play a part!
Recording and presentation slides can be accessed here:
Web Conference Recording - What are IDNs and what does it mean to you? (we apologise for the audio distortion in Adobe Connect from 00:38:40 onwards. Please switch to the audio recording below)
Audio Recording [mp3, 8.4MB]
Presentation Slides - Sarmad, IDN Program [PDF, 1.5MB]
Presentation Slides - Edmon, APRALO [PDF, 6MB]
Transcripts can be found on the APRALO Meeting Page
Questions and Answers [PDF, 308KB]
For more details, please refer to the following agenda:
- Introduction to Mr. Sarmad Hussain, IDN Program Senior Manager at ICANN
- What are Internationalized Domain Names?
- What does it mean to you?
- IDN Work at ICANN
- Sharing by APRALO representative: Edmon Chung
- IDN from the Label Generation Ruleset (LGR) panel perspective
- Why and how you can be involved
- Q&A
* Kindly note that Universal Acceptance of IDNs was not be a focus topic at this introductory presentation.
Useful Links
To join a Generation Panel for your language, submit CV and statement of interest at: idntlds@icann.org; Call for Generation Panels: http://www.icann.org/en/news/announcements/announcement-11jul13-en.htm
LGR Document Repository: https://community.icann.org/display/croscomlgrprocedure/Document+Repository
Community Wiki for LGR Project: https://community.icann.org/display/croscomlgrprocedure/Root+Zone+LGR+Project
IDN ccTLD Fast Track Page: https://www.icann.org/resources/pages/string-evaluation-completion-2014-02-19-en
IDN Implementation Guidelines: https://www.icann.org/resources/pages/implementation-guidelines-2012-02-25-en
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APAC Webinar – ICANN51 Readout Session & Policy Updates
Date/Time: 11 December 2014, 03:00 – 04:00 UTC
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