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Subject line in body of translated email has the sender and first line of the email on the same line, when the sender and first line should be on separate lines. Two examples:

• EN (original): http://mm.icann.org/pipermail/new-transbot-en/2016-February/000080.html ES (translated): http://mm.icann.org/pipermail/new-transbot-es/2016-February/000068.html
• EN (original) : http://mm.icann.org/pipermail/new-transbot-en/2016-February/000083.html ES (translated): http://mm.icann.org/pipermail/new-transbot-es/2016-February/000071.html

The converted body text was included immediately after the subject and from line in translated emails. A new line character was inserted between sender name and first body text line to separate them.

Initial testing complete; additional testing in progress.

Example: https://community.icann.org/x/AofDAw

There is an empty space in the beginning of most (but not all) lines in the translated email

• EN (original): http://mm.icann.org/pipermail/new-transbot-en/2016-February/000080.html ES (translated): http://mm.icann.org/pipermail/new-transbot-es/2016-February/000068.html

After investigation it appears empty spaces may have been added by the email client or by Google Translate API.

Space removed before all translated lines in mailing list emails to resolve the issue.

Tested with mail IDs Outlook, Yahoo, Gmail. Verified that translated emails are not indented; empty spaces are not appearing at beginning of the lines

Example: https://community.icann.org/x/vYPDAw

At the end of the message, the sender's name starts with a lower case ('dev Anand', although it is 'Dev Anand' in the original message
EN (original): http://mm.icann.org/pipermail/new-transbot-en/2016-February/000080.html ES (translated): http://mm.icann.org/pipermail/new-transbot-es/2016-February/000068.html

Google Translate understands 'Dev' as an abbreviation and as a rule converts it to all lowercase

Name was hardcoded to fix 'Dev' to begin with a capital letter

Tested with mail IDs Outlook, Yahoo, Gmail. Verified that name is appearing correctly with first letter capitalized

Example: https://community.icann.org/x/ooPDAw

'Transbot' is mis-spelled as 'tansbot' (third line from the bottom)
EN (original): http://mm.icann.org/pipermail/new-transbot-en/2016-February/000080.html ES (translated): http://mm.icann.org/pipermail/new-transbot-es/2016-February/000068.html

Misspelling was hardcoded. Applied hardcode fix to correct spelling of 'tansbot' to 'transbot' in translated emails

Tested with mail IDs Outlook, Yahoo, Gmail. Verified that spelling is now appearing correctly as 'transbot'

Example: https://community.icann.org/x/oILDAw

the transbot can't handle cedilla - as At-Large Staff signature lists a staff member with a cedilla in her name, any message from At-Large Staff will result in a message not translated
See

• Email with cedilla  EN: http://mm.icann.org/pipermail/new-transbot-en/2016-April/000085.html  ; ES : http://mm.icann.org/pipermail/new-transbot-es/2016-April/000073.html
• Email with cedilla removed : EN : http://mm.icann.org/pipermail/new-transbot-en/2016-April/000094.html ; ES : http://mm.icann.org/pipermail/new-transbot-es/2016-April/000082.html

The April thread with the subject line "CALL FOR MEMBERS: At-Large Public Interest Working Group" on EN : http://mm.icann.org/pipermail/new-transbot-en/2016-April/thread.html and ES : http://mm.icann.org/pipermail/new-transbot-es/2016-April/thread.html showed how the issue was isolated after several variations of the original email were tried.

This is a critical bug, as any cedilla in any word in an email would result in the email not being translated.

The issue has been resolved specific to the reported cases of broken emails caused by the cedilla character in the AL Staff signature.

As a larger issue, it is still in progress. Efforts around the reported case led to wider investigation around into how the transbot and email applications handle Unicode characters. This is important to Universal Acceptance Compliance work and requires extensive testing. Much progress has been made testing characters and encoding

Recent tests with a wider set of characters using Outlook have been successful. Tests with those same characters have been inconsistent with Gmail and Yahoo. The team is continuing to investigate.research, test, and make progress.

Examples: https://community.icann.org/x/pYrDAw

The phrase "This Working Group is open to interested members of the At-Large community." gets translated to

"Este grupo de trabajo está abierto a los miembros interesados \u200b\u200bde la comunidad de alcance."

Not sure why it repeatedly happens for that phrase: See
EN: http://mm.icann.org/pipermail/new-transbot-en/2016-April/000090.html
ES: http://mm.icann.org/pipermail/new-transbot-es/2016-April/000078.html

The issue was related to zero-width space, which was being injected by Google Translate API

Zero-width space is used after characters that aren't followed by a visible space, but after which there may be a line break (source). It was encoded into the Unicode and was appearing as /u200b

To fix, it was replaced in the translated text with no space

Tested with mail IDs Outlook, Yahoo, Gmail. Verified that phrase is translated correctly without additional characters

Example: https://community.icann.org/x/t4PDAw