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FINAL DRAFT VERSION TO BE VOTED UPON BY THE ALAC

The

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ALAC thanks ICANN for giving it the opportunity to comment on the User Instructions.

1. Do the DRAFT User Instructions clearly provide instructions on how to request a ccTLD delegation or redelegation?

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• Yes, they do. In particular: 
  • The section on the 'Background of the process,' is written in simple, plain English. 
  • The 'Preparing a request' and the 'Submitting the request' sections clearly note identified and outlined stages. However, it was felt that some further examples could be given to aid applicants in this process. For example, forms with examples of pre-filled in fields and the use of some other outreach materials and tools. 
  • It was also felt that the 'After the request is received' section was clear and understandable. 
  • The 'Qualifying top-level domain Strings section was also clear, easy to follow and unambiguous but additional text is we feel required as we outlined in our response to Q3. below. 
  • The 'Preparing an Operational and Technical Plan' section was also clear and particularly useful, but again this could be aided further with the provision of a 'Sample Ops and Tech Plan with pre-filled sample text that shows or expands in context the material from the 'Specific suggestions' section. 
     

2. Do the User Instructions clearly describe the steps for processing a ccTLD delegation and redelegation?

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5. Does the community think it would be useful for ICANN to publish additional documentation such as a Knowledge Base with help articles and/or a list of Frequently Asked Questions as a companion to the User Instructions?

• Yesm Yes, additional information and some information which is in alternate formats would be most useful with:

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