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5. Does the community think it would be useful for ICANN to publish additional documentation such as a Knowledge Base with help articles and/or a list of Frequently Asked Questions as a companion to the User Instructions?

  • Yes additional information and some that is in alternate formates would be most useful .  Shorter and searchable KB's and FAQ's with:-
  1. focus on the EASILY SEARCHABLE..KBs and FAQs  
  2. as well as other companion tools such as links to video introduction to topic (perhaps a Q&A style)  and presentation materials

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  1.  
  2. perhaps a video demonstrating how to complete the form 
  3. some sample applications so that requesters get a good idea of the quality of the information that is required. 

Other Comments: Including any drafting and grammar/text modification suggestions.

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