No.RecommendationRecipientThematic Group SourceAssigneesStatus
18Support end-users to take part in policy development.ICANN Policy StaffTG3
  • Capacity Building
  • ALS Criteria & Expectations



Implementation Details 

The At-Large Community has closely collaborated with ICANN Staff in the various programs and efforts to facilitate end users’ participation in the policy activities at ICANN.

Both on its own and in collaboration with ICANN’s Global Stakeholder Engagement Department, At-Large held a number of capacity building webinars on the policy activities and processes in different parts of the ICANN Community. Targeting new ALS representatives, RALO leaders, and ALAC members, face-to-face and remote onboarding programs provide newcomers information and guidance on engaging in the policy work in At-Large. In collaboration with the Development and Public Responsibility Department, At-Large leaders have leveraged the Mentorship program to train new blood to develop policy advice. The recently launched document development and drafting pilot project improves RALO members’ understanding and participation in ICANN’s public comment proceedings. On the new At-Large website, its policy pages organize ALAC advice based on topics and link out to further learning materials; the search capability of ALAC advice is also drastically improved. Furthermore, At-Large Staff have provided more content support to end users in drafting and editing position statements, briefing papers, and other policy documents.

All these efforts have resulted in more substantive contributions from end users to mailing list discussions, teleconferences, and advice development work in At-Large. These efforts have also generated more interests from users outside ICANN to get involved in At-Large.

Next Step 

At-Large will continue engaging in the aforementioned programs and provide inputs to ensure their sustained development and improvement. At-Large will also advocate for the incorporation of translation and interpretation in those programs, enhancing their reach to end users around the world.


    • During ICANN 54 in Dublin, the ALAC to speak with Nora Abusitta about the mentoring program and discuss this recommendation 
    • Gunela Astbrink to participate in the ALAC meeting with Nora Abusitta and speak about her experience in the ATLAS II Mentoring Program 


    • The At-Large Capacity Building Working Group has organized a series of webinars; there will be an upcoming webinar on policy making in GNSO and At-Large working groups. Some of the webinar materials will be incorporated to ICANN Learn courses. At-Large Beginner's Guides also have information about policy making. 
    • B Meeting will have a significant engagement component. Hence, it will be a good opportunity to target end users and help them understand and get involved in the ICANN policy activities. 
    • End-users' participation in policy development is a complicated issue. Certain ALSes have no idea how to participate at all. Some ALSes don't even know what ICANN does. There needs to be some basic requirements and standards for certifying ALSes. ALS Criteria and Expectations Taskforce has discussed this issue, but ultimately RALOs need to work with the ALAC to address this issue. As RALOs have the closest contacts with ALSes, they need to play a big part in ALS engagement, for recruiting new members and finding new talents in the ALSes that have the interest and time to take part in policy development. 
    • The usual suspects have been doing all the policy work, and once they move on, At-Large will loose policy experts in those topics. Hence, mentoring & buddy system would be conducive to train newbies and sustain the knowledge and talents. 
    • There seems to be two types of mentoring program that took place in At-Large: 1) intensive (e.g. Gunela Astbrink has been involved in that; it was specifically designed for ATLAS II, but it is unlikely to continue), 2) general. There also seem to be mentoring programs in other places in ICANN. The purpose and subject of mentoring needs to be clarified (e.g. mentoring for engagement and mentoring for leadership would be very different). Mentoring program also needs to be an ongoing effort. 
    • Within the At-Large ALS Criteria and Expectations Taskforce, DT-A has been working on on-boarding programs to help newly joined ALSes and individual members participate in policy development activities using appropriate tools. Part of the DT-A work is to figure out ways to engage those members early on and formalize the mentoring efforts. 
    • An ICANN wide mentoring program would be a better way to go, and there is progress on that. Nora Abusitta would be able to speak about it. The need for ongoing mentoring efforts is really necessary, otherwise we will loose new blood. It is also necessary to have recognition of the mentors, as it requires tremendous time commitments. If a mentoring program is to take place, it needs to be followed through. Mentees also need to be supported somehow to continue engaging with ICANN (even after the completion of the mentoring program). 
    • These efforts will help address the recommendation: Website redesign, including taxonomy of policy advice statements, organization, linking to resources related to policy topics, integration with public comment; capacity building webinars on policy development process and various At-Large and ICANN working groups; the tools to improve the policy management process system 
    • The efforts mentioned in the bullet under '05 Oct 2015' made this recommendation completed: launch of the new At-Large Website with policy-specific sections, completion of At-Large Capacity Building webinars and RALO-GSE jointly Capacity Building Webinars, and the launch of the document production pilot project. 

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