Customer Standing Committee (CSC) Meeting 10

15 May 2017 @ 20:00 – 21:30 UTC




1.     Welcome and Introduction

2.      Action items (only report on open items)

Action 09 2017 01 Staff update monthly CSC report: "The single missed service level is subject to a CSC recommendation that would recategorize this month's performance for this metric as 'met'.  The CSC notes that PTI will be investigating this issue further and reporting back to the CSC on their findings.  On the evidence so far, the CSC does not regard this as a persistent problem or a cause for concern." Completed 

Action 09 2017 02 PTI (Elise G): Add table on addendum topics (revocations) to PTI report moving forward (starting report on April 2017).  Ongoing

Action 09 2017 03 Allan and Bart to include text in CSC report. Not just mentioning but also comment from CSC, short overview of what addendum is about. To be circulated to CSC in next 24 hour. Completed

Action 09 2017 04 Staff to include in CSC table report of items no materially impact "Publication of IDN tables", "No current SLAs", "Data being gathered", "To be determined", "Publication of IDN tables is a contractual requirement of gTLDs and therefore a required metric for this service will be needed." Completed

Action 09 2017 05 PTI (Elise G): set-up call with Byron and Allan to go over schedule etc. PTI survey in reparation of the May CSC meeting. Completed

Action 09 2017 06 Staff to circulate update work items list. Completed, included in pack

April meeting CSC Update List of identified work items.docx

April meeting CSC Update List of identified work items.pdf

Action 09 2017 07 Staff to include on agenda May meeting in order to be discussed:

1. SLE discussion, 2. Survey and 3. Introduction remedial action procedure. Completed


3.     PTI Performance April 2017

a. PTI report to CSC

Item 3a csc-report-201704-final2.pdf

b. CSC report

Item 3b CSC April2017 Report_redlined v1.2.docx

Item 3b CSC April2017 Report_redlined v1.2.pdf

4.     Review of SLE’s – Overview of SLE Change Processes

Item 4 SLA amendment process v3.2.pdf

Item 4 CSC Agenda 15 May Overview Changes and Reviews of PTI SLE.docx

Item 4 CSC Agenda 15 May Overview Changes and Reviews of PTI SLE.pdf

5.     Update on PTI Survey

6.     Introduction to Remedial Action Procedure (Trang)

Item 6 CSC 15 May Complaint Resolution Process v1.pdf

Item 6 CSC_Charter (12).pdf

7.     Decision on Working Session at ICANN59 Meeting

8.     AOB

9.     Adjourn

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