Community Services Inventory/Matrix: Data Analysis

September 2014

In August 2014, staff substantively reviewed the complete community services inventory information for the first time.  Staff identified a number of substantial and interesting observations about the list of current services.  Staff made a number of observations and developed a number of general overall impressions that are being shared as part of this report.

It is hoped that this “analysis” will help direct attention to services that have not been well publicized and allow better collaboration between staff and stakeholders to make sure that the underlying infrastructure continues to be capable of delivering those capabilities in an efficient and effective manner. Set forth below, by service category, are a number of particular observation, statistics and point of view (all documented by inventory line numbers) designed to prompt further research and discussion.

 

 

Direct administrative support is provided across the board to SO/AC Communities who have requested this service including: 

  • Conference call booking, set-up & running
  • Provision of Adobe Connect room
  • AC room monitoring
  • Supply and posting of recordings/transcripts
  • Attendance lists.

Please refer to Meeting/Conference call support, rows 1-36 of the document.

 

ICANN Face-to-face Meeting Facilitation & Coordination is provided to all SO/ACs, including:

  • Travel support for funded members/officers
  • Meeting space(s) and services on site
  • Meeting requests to deliver community needs at the meetings
  • Catering requests
  • Wiki pages supplied for each meeting
  • Remote participation available for all meetings when requested
  • Ad-hoc on site support available
  • Publications/printing support.

Please refer to ICANN Face to face meetings, rows 37-66 of the document.

 

Election support is available to all SO/ACs who request this service. Currently some SOs or ACs prefer to use their own tools/Secretariat to carry out this function, but ICANN Staff resources are available to support community elections from start to finish.

Please refer to Election Support, rows 67-73 of the document.

 

Training/Testing support is available for GNSO, ccNSO and At-Large communities for new tools/products. 

Please refer to Training/Testing, rows 74-77 of the document.

 

Communications support is available to all SOs and ACs, with a few additional services delivered to specific communities due to diverse needs, including: 

  • Wiki space provided and available on ICANN’s community Wiki for all SOs and ACs.
  • SOAC Leaders/Council members updated on the ICANN website/Wiki for the GNSO, GNSO Council and RSSAC.
  • News and information is sent to community members via mailing lists to all SOs and ACs.
  • ICANN’s Policy staff is available to give presentations to community members, as requested, across the board.
  • Social media updates are provided for GNSO, GNSO Council, ccNSO and At-Large communities.

Please refer to Communications, rows 85-103 of the document.

 

Mailing list set-up and management is available to all SOs and ACs. 

Please refer to Mailing list management, rows 104-106 of the document.

 

Community requests and queries are addressed by relevant members of the Policy Team as required for all of ICANN’s communities.

Please refer to Community Requests/Queries, row 107 of the document.

 

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