Sub-group Members: Avri Doria, Cheryl Langdon-Orr, Jordan Carter, Klaus Stoll, Pam Little.
Staff: Patrick Dodson, Yvette Guigneaux. (Tina- captioner).
Apologies: Herb Waye, Julf Helsingius
** If your name is missing from attendance or apology, please send note to acct-staff@icann.org **
Transcript
Recording
Agenda
CCWG WS2: Staff Accountability
Draft Agenda - Thursday 31 May at 0500 UTC (Mtg #21)
This doc:
https://docs.google.com/document/d/1B-n6sIPiEvVcBC96rxCI9pZQeP1_ArkaTvEDp5fAUSQ/edit?usp=sharing
1. Intro: agenda review, attendance, SOI check
2. Substantive issue/s of the week
● Discuss proposed recommendations
● Review Report (if time)
3. Documents Update
3.1 Report - Draft .03
https://docs.google.com/document/d/1vH5su7SDGE0i_rTstbYJ7tIaOFuRnV4dfqpwMTPoYa8/ed
it?usp=sharing
3.2. Response to Staff Questions - pendng review and readings
https://docs.google.com/document/d/1ELuw6i3mGAjnZBe0Vc_lraNQrWw5m_I6UyipEHaRJxc/e
dit?usp=sharing
Action Items
● Avri Doria – Produce draft 03 of report
● Others - Review report, make comments, edit, and suggest text.
4. Schedule update - Needs updating
● Draft documents through to late April
● WG discussion of documents late April, early May
● Document for Plenary Readings
○ 1st Mid End May
○ 2nd End May
● Public comment period - June-July
● Joburg meeting - End June
● Absorb comments and adjust proposals - July-August
● Document for Plenary Readings
○ 1st: mid September
○ 2nd: end September
● Abu Dhabi meeting - end October
Updated meeting schedule:
● Mon 22 May 0500 UTC
● Wed 24 May 1300 UTC
● Wed 31 May 0500 UTC
● Wed 7 June 1300 UTC
● Tues 13 June 1900 UTC
● Tues 20 June 0500 UTC
5. AOB
Raw Captioning Notes
Please note that these are the unofficial transcript. Official transcript will be posted 2-3 days after the call
Documents Presented
Chat Transcript
Yvette Guigneaux: Welcome all to the Staff Accountability Meeting #20 | 31 May 2017 @ 05: 00 UTC!
Yvette Guigneaux: If you are not speaking, please mute your phone by pressing *6 (star 6). To unmute press *6. This call is recorded.
Yvette Guigneaux: Reminder to all, please state your name before speaking for the Captioner.
Tina-captioner: Hello Yvette
Yvette Guigneaux: hello Tina
Cheryl Langdon-Orr (CLO): Hi Yvette and Tina
Yvette Guigneaux: hi there Cheryl
Jordan Carter: hi everyone
Pam Little: Hi Everyone
Pam Little: I just wanted to mention that ICANN is conducting a Contracted Parties Satisfaction Survey.
Pam Little: yes
Pam Little: something like that.
Pam Little: It closes in 4 days
Jordan Carter: there are five volunteers here at five minutes past
Cheryl Langdon-Orr (CLO): all good
Yvette Guigneaux: scrolling available if need be
Yvette Guigneaux: Hand up - by Pam
Jordan Carter: here's the Google doc: https: //urldefense.proofpoint.com/v2/url?u=https-3A__docs.google.com_document_d_1vH5su7SDGE0i-5FrTstbYJ7tIaOFuRnV4dfqpwMTPoYa8_edit&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=xjNMRR-fjlgBx7tqUEv8lZv2O9RJyMyqWkymcecegCUuwDxFVsW6VBuvkqKnS_lk&m=Nkc3PG0oWVyd9MhEezG2lA4B8I50UFTUqfHmBfYeGcM&s=X1Q6mkEURYf-wMEph55R8_QjS_90e85ktavE8pN3oM0&e=
Yvette Guigneaux: next in the cue: Klaus Stoll
Cheryl Langdon-Orr (CLO): Probably best as a stand alone as a new #2
Jordan Carter: sounds like a stand alone
Patrick Dodson: I might suggest we focus on objectives in the recommendations, and leave implementation detail to the org in implementation.
Cheryl Langdon-Orr (CLO): makes sense to me Patrick
Cheryl Langdon-Orr (CLO): hard to hear you Jordan
Jordan Carter: for the transcript - it might attract comment that is problematic, not automatic : D
Pam Little: OK
Jordan Carter: it seems straight forward and puts the responsibility where it belongs to develop that process.
Patrick Dodson: i think it is more that we clarify that the complaints office is the vehicle for staff
Cheryl Langdon-Orr (CLO): indeed Jordan
Yvette Guigneaux: Hand up - Pam Little
Jordan Carter: the info that ICANN provided suggests that there is, Pam
avri doria: https: //community.icann.org/display/WEIA/Staff+Accountability?preview=/59643290/66067722/Performance%20Management%20Overview%20for%20WS2_FINAL%20May%202017.pdf
Patrick Dodson: it is practiced by some managers but could be emphasized more in manager guidelines.
Jordan Carter: aren't the goals for departments in the Operating Plan?
Pam Little: @Jordan I am not sure if those goals are actually clear and measurable.
Jordan Carter: Pam - that would be a different recommendation then : D
Patrick Dodson: this might be part of the reporting metrics that the org posts regularly as tracking against the strategic plan.
Pam Little: https: //www.icann.org/progress
Pam Little: ICANN KPI Dashboard
Pam Little: These look very general to me
Pam Little: not sufficent or specificly linked to each function or staff
Jordan Carter: in terms of staff accountability, I guess more specificity and clarity about what teams do is helpful
Jordan Carter: it bleeds a little into organisational performance
Patrick Dodson: i think it may be helpful if the operating plan more clearly maps to the services and functions the organization provides to the community
Jordan Carter: and that's a nice angle in terms of broad organisational accountability
Patrick Dodson: i agree that this is more the goal than a recommendation
Pam Little: I agree too
Jordan Carter: we should be able to take it for granted, Klaus? yeah, I wondered about that (and I drafted it)...
Patrick Dodson: so it might be more that we continue to focus on the org as an effective support system for the multi-stakehoder, bottom up model
Jordan Carter: it doesn't feel like where we are across the organisation as a whole at all points, today
Cheryl Langdon-Orr (CLO): Nice words Patrick
Jordan Carter: <what Patrick said> through championing a culture that supports high performance, transparency, openness and accountability.
Patrick Dodson: i rather like the last recommendations as it is - it is a clear goal, and the org can identify mechanisms to enhance or create to achieve that goal.
Patrick Dodson: -re: Pam's comment - is this more about contracts language, rather than staff accountability?
Pam Little: Not really Patrick
Patrick Dodson: so perhaps the recommendation could request that ICANN evaluates its SLAs to ensure they have clear accountability mechanisms (like response times, etc)
Jordan Carter: i like the last rec as it is for that reason too Patrick, seems like the issue that Pam raises is another issue
Patrick Dodson: and that it could be its own reccomendation
Jordan Carter: yeah sorry Avri
Jordan Carter: the underlying point seems to be one about mutuality, is it Pam?
Jordan Carter: ICANN expects people to meet reasonable times, people should expect ICANN to meet reasonable times too?
Jordan Carter: people = contracted parties, community participants, etc etc
Pam Little: @Jordan, that's the gist of it.
Pam Little: Will do, Avri.
Jordan Carter: do you want / we need more discusssion of the recommendations?
Jordan Carter: v happy to take a pass and add to stuff once you've sketched it out : )
Patrick Dodson: i think shorter version and separate addendum is easier for community to review.
Patrick Dodson: yes, two docs.
Cheryl Langdon-Orr (CLO): Fine
Jordan Carter: i agree - makes it simpler read and feel less hard )even tho there is the same amount of material)
Jordan Carter: i would love us to get this to the plenary at the Face to Face
Jordan Carter: I think 7 June is the last full CCWG before that
Jordan Carter: (so the deadline for that is about to pass)
Jordan Carter: to plenary for us, we'll know after tomorrow what the deadline is
Patrick Dodson: we have two more meetings, june 7 and 13.
Jordan Carter: ah ok thanks Patrick, my mistake
Jordan Carter: F2F can be a first reading
Patrick Dodson: those could be the two reading, and then face to face could be first reading
Cheryl Langdon-Orr (CLO): We could commit to do that
Jordan Carter: all that needs to happen then is that this group has two meetings in time for the plenary deadline. I think that 13 June thing would be OK, but will confirm
Cheryl Langdon-Orr (CLO): and make sure it is on the F2F AGenda
Patrick Dodson: I will circle with co-chairs to make sure we are on the schedule and can make the deadline.
Yvette Guigneaux: Sorry, was saying about a hand up but you go it
Yvette Guigneaux: *got it
Patrick Dodson: 25 june
Cheryl Langdon-Orr (CLO): OK thanks everyone... bye for now then...
Jordan Carter: thanks Avri!
Patrick Dodson: good call Avir. Bye all!
Klaus Stoll: Thanks All
