Attendees: 

Sub-group Members:   Alan Greenberg, Avri Doria, Cheryl Langdon-Orr, Greg Shatan, Herb Waye, Robin Gross   (6)

Staff:  Berry Cobb, Brenda Brewer, Krista Papac, Patrick Dodson, Samantha Eisner, Theresa Swinehart

Apologies:  Julf Helsingius

** If your name is missing from attendance or apology, please send note to acct-staff@icann.org **

Transcript

Recording

Agenda

1. Intro: agenda review, attendance, SOI check

2. Substantive issue/s of the week

  • Discussion with Complaints Officer & Ombuds (confirmed)

3. Documents Update

3.1 Report - Draft .02

https://docs.google.com/document/d/1vH5su7SDGE0i_rTstbYJ7tIaOFuRnV4dfqpwMTPoYa8/edit?usp=sharing

3.2. Response to Staff Questions - pending review and readings https://docs.google.com/document/d/1ELuw6i3mGAjnZBe0Vc_lraNQrWw5m_I6UyipEHaRJxc/edit?usp=sharing

Action Items

    • Avri Doria – Invite complaints officer to attend the next call of the sub-group.

4. Schedule update - Needs updating

  • Draft documents through to late April

  • WG discussion of documents late April, early May   

  • Document for Plenary Readings

    • 1st  Mid May

    • 2nd End May

  • Public comment period - June-July

  • Joburg meeting -  End June

  • Absorb comments and adjust proposals - July-August

  • Document for Plenary Readings

    • 1st: mid September

    • 2nd: end September

  • Abu Dhabi meeting - end October

Updated meeting schedule:

  • Mon 22 May  0500 UTC

  • Wed 24 May 1300 UTC

  • Wed 31 May 0500 UTC

  • Wed 7 June 1300 UTC

  • Tues 13 June  1900 UTC

  • Tues 20 June 0500 UTC

5. AOB

Raw Captioning Notes

Please note that these are the unofficial transcript. Official transcript will be posted 2-3 days after the call

Action Item:  

  • Brenda/Secretariat - Cancel 24 May Staff Accountability meeting @13:00 UTC.

Documents Presented

  • none

Chat Transcript

 Brenda Brewer:Good day and welcome to Staff Accountability Subgroup Meeting #19 on 22 May 2017 @ 19:00 UTC!

  Brenda Brewer:If you are not speaking, please mute your phone by pressing *6 (star 6).  To unmute press *6.  This call is recorded.

  Brenda Brewer:Reminder to all, please state your name before speaking for the Captioner.  Thanks you!

  Cheryl Langdon-Orr (CLO):hi all...

  Cheryl Langdon-Orr (CLO):yup

  Herb Waye Ombuds:Hi everyone and to some of you Hi again today

  Greg Shatan:Hello all!

  Greg Shatan:Barcelona, actually.....

  Greg Shatan:I am in NYC.  No Barca for me.... :-(

  Herb Waye Ombuds:pleasure :-)

  Herb Waye Ombuds:lurker

  Alan Greenberg:And on a vacation day for Herb (in Canada!)

  Herb Waye Ombuds:Queen's birthday

  Greg Shatan:Happy Victoria Day!

  Greg Shatan:(except in NB, NS and NL),

  avri doria:if the procss flow still on paper only or has it been entered on line where people can look at it?

  Theresa Swinehart:Hi Avri, in preperation for the discussions at ICANN59, the drafts will be posted.

  Greg Shatan:Hubba Bubba was created in 1979. If that's a long time ago, I feel old.  Wrigley ceased production during the 1980s, but reintroduced the brand in 2004 and it is still sold today.

  Samantha Eisner:FAQ is available off of this page: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_complaints-2Doffice&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=kbiQDH54980u4nTPfwdloDLY6-6F24x0ArAvhdeDvvc&m=_xXfeIeBLOTJIC40dBTI22pFH7Pkp97Oj_LZFh33zXw&s=0m6zm8HLEam3Brpgw-1JRRoYBkQs10WVXkvwuMtmmH8&e=

  avri doria:thank you.  sometimes the problem is not knowing where to look for things.

  Herb Waye Ombuds:my connection died I missed that completely

  Samantha Eisner:https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman

  Herb Waye Ombuds:caught up with transcript

  avri doria:good, i was wondering it the whole caption transcript was there when people came in the AC after it had begun.

  Herb Waye Ombuds:yes I could scroll up and read back through, great idea

  Krista Papac:+1 Herb

  Herb Waye Ombuds:always room for improvement in this organization for communication

  Greg Shatan:And ... metrics!

  Cheryl Langdon-Orr (CLO):yup

  Greg Shatan:To whom does one complain about the Complaints Office?

  Herb Waye Ombuds:Depending on the issus Greg, I could be the one, but more likely John Jeffrey at Legal

  Krista Papac:@Greg: Depends on the complaints, but it could be the Ombudsman, Board, CEO, or my Boss - John Jeffrey

  Greg Shatan:Should there be a praise and kudos officer as well?

  Cheryl Langdon-Orr (CLO):thanks for this Krista and Herb...  appreciate this update on the new role

  Herb Waye Ombuds:It's your Community Avri... you need to throw what ever is necessary at us

  Krista Papac:@Greg: Yes, the service level targets that are set, will then be reported on against actual service delivery

  Cheryl Langdon-Orr (CLO):actually Greg that would probably be a great idea

  Krista Papac:@Cheryl: I am also the Compliments Officer. Feel free to send those to me too!!

  Cheryl Langdon-Orr (CLO):deal Kristy :-)

  Krista Papac:Whoops-- I meant that last commen for Greg

  Cheryl Langdon-Orr (CLO):fine by me Avri

  Cheryl Langdon-Orr (CLO):hey I can do compliment

  Herb Waye Ombuds:And I have to get back to my two year old Granddaughter visiting from Newfoundland... have a great day everyone and thank you Avri and all  

  Cheryl Langdon-Orr (CLO):enjoy Herb

  Herb Waye Ombuds:Pleasure

  Krista Papac:Sorry-- there is no de-complimenting allowed  ;)

  Theresa Swinehart:thank you all!

  Greg Shatan:Thank you Krista for visiting.  Sam and Theresa as well.

  Cheryl Langdon-Orr (CLO):True Avri thx Kelly

  Greg Shatan:Bye all!

  Krista Papac:Thank you everyone!!


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