Customer Standing Committee (CSC) Meeting 11
15 June 2017 @ 20:00 – 21:30 UTC
Agenda
1. Welcome and Introduction
2. Action items (only report on open items)
Action 10-2017-01 | Elise G to circulate timeline at the end of the call | Completed |
Action 10-2017-02 | Trang/Bart provide clarity on role PTI Board in process | Completed |
Action 10-2017-03 | Elise, Kal and Jay to further define process (definition of SLE procedure) | Ongoing |
Action 10-2017-04 | Create CSC WG to review remediation process included as Annex in CSC charter. Members Byron, Elise G (or someone else PTI team), Elaine and James Gannon. WG to recommend to CSC on further action | Pending |
Action 10-2017-05 | Start review CSC charter in August | Ongoing |
Action 10-2017-06 | Update work schedule to include CSC review of CSC charter (starting date August) | Completed |
3. PTI Performance May 2017
a. PTI report to CSC
b. CSC report
4. Update on Identified Working Items
Item 4 June Update CSC List of identified work items.docx
Item 4 June Update CSC List of identified work items.pdf
5. Update on Procedure for SLA Amendment
Item 5 SLA amendment process v6b.pdf
6. Update on CSC Charter Review
7. Annual Customer Satisfaction Survey Discussion
Item 7 Survey Deck June 8.pptx
8. AOB
9. Adjourn
