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On 22 August 2017 at 03:00 UTC / 11:00 SGT, Krista Papac, ICANN’s first-ever Complaints Officer will be was in Singapore to hold a webinar with APAC community members. Krista will discuss discussed the objectives of the Office, give gave an overview of the type of complaints that should be directed to her, and share shared observations since the Office opened six-months ago.
The Complaints Office was established to provide a centralized mechanism to track complaints regarding the ICANN organization. For example, complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.
This webinar is was a great opportunity for APAC community members to converse directly with Krista, to share suggestions or feedback for the ICANN Organization, and to ask questions.
Please see below for the joining instructions for the webinar. You can also submit your questions for Krista to apachub@icann.org.
For information about the ICANN Complaints Office, visit https://www.icann.org/complaints-office.
We hope to see you at the webinar!
Agenda
- Welcome and introduction by Jia-Rong Low, ICANN APAC Hub VP & MD (5 mins)
- Introduction by Krista Papac (25 mins)
- Questions & answers (30 mins)
Additional Information
Adobe Connect Recording
Presentation Slides
Notes from Discussion
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APAC Hub Webinar: Common Recurring Challenges for APAC registrars – Recent Lessons Learnt
Date/Time: 13 August 2015, 03:00 – 04:00 UTC
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