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•  Heidi Ullrich to add Small Talk Tips and Tools doc to the CBWG workspace. 
•  Group to consider developing a collection of tools and tips from the other workshops in the The Art of Series
•  Group to consider turning completed Tools and Tips into a final doc to share with the community; develop a series of graphics and an ICANN Learn course. 
•  Sandra Hoferichter to consider using final Tools and Tips for ICANN Academy courses.
•  Tricks of the trade, provide real life examples (ICANN experiential); break out rooms to focus on different single topics - not ICANN specific. 
•   Heidi Ullrich and Gisella Gruber to follow up with Melissa Peters Allgood re next steps of workshop of the 11 April.
•   Cheryl Langdon-Orr ; Olivier Crepin-Leblond and Alan Greenberg to get together with Melissa Peters Allgood  and staff - early week 21 March - for next steps. 

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