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Webinar - A Conversation With The ICANN Complaints Officer
Date: 22 August 2017, Tuesday | Add to calendar
Time: 03:00 UTC | 11:00 SGT | Time zone converter
Link to Adobe Connect Room: https://participate.icann.org/apacmtgrm | Joining Instructions
On 22 August 2017 at 03:00 UTC / 11:00 SGT, Krista Papac, ICANN’s first-ever Complaints Officer was in Singapore to hold a webinar with APAC community members. Krista discussed the objectives of the Office, gave an overview of the type of complaints that should be directed to her, and shared observations since the Office opened six-months ago.
The Complaints Office was established to provide a centralized mechanism to track complaints regarding the ICANN organization. For example, complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.
This webinar was a great opportunity for APAC community members to converse directly with Krista, to share suggestions or feedback for the ICANN Organization, and to ask questions.
For information about the ICANN Complaints Office, visit https://www.icann.org/complaints-office.
Agenda
- Welcome and introduction by Jia-Rong Low, ICANN APAC Hub VP & MD (5 mins)
- Introduction by Krista Papac (25 mins)
- Questions & answers (30 mins)
Additional Information
Adobe Connect Recording
Presentation Slides
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Upcoming Webinars
To be determined.
Past Webinars
APRALO-APAC Hub Webinar – What are IDNs and what does it mean to you?
In collaboration with the APRALO Capacity Building Webinar SeriesAPAC Hub Webinar: Common Recurring Challenges for APAC registrars – Recent Lessons Learnt
Date/Time: 9 April 13 August 2015, 03:00 – 04:00 UTCDo you know that characters used in top-level domains (TLDs) extend beyond ASCII (American Standard Code for Information Interchange) including other scripts such as Arabic, Chinese, Cyrillic, Devanagari, Japanese and others?
To determine valid TLD labels in these scripts and their variants, however, community input is very important. Find out more about IDNs at our webinar session and learn how you can play a part!
This webinar highlights common recurring challenges experienced by APAC registrars in recent months, specifically on 2 areas: (1) Uniform Dispute Resolution Policy (UDRP) Implementation; and (2) Abuse Complaint Handling.
ICANN APAC Hub staff shared these common recurring challenges and lessons learnt in the APAC context, and highlight what precautions APAC registrars can take note of to resolve or pre-empt issues.
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* Kindly note that Universal Acceptance of IDNs was not be a focus topic at this introductory presentation.
Useful Links
To join a Generation Panel for your language, submit CV and statement of interest at: idntlds@icann.org; Call for Generation Panels: http://www.icann.org/en/news/announcements/announcement-11jul13-en.htm
LGR Document Repository: https://community.icann.org/display/croscomlgrprocedure/Document+Repository
Community Wiki for LGR Project: https://community.icann.org/display/croscomlgrprocedure/Root+Zone+LGR+Project
IDN ccTLD Fast Track Page: https://www.icann.org/resources/pages/string-evaluation-completion-2014-02-19-en
IDN Implementation Guidelines: https://www.icann.org/resources/pages/implementation-guidelines-2012-02-25-en
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For more details, please refer to the following agenda:
Introduction
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- What are Internationalized Domain Names?
- What does it mean to you?
- IDN Work at ICANN
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- IDN from the Label Generation Ruleset (LGR) panel perspective (TBC)
- Why and how you can be involved
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Sharing on :
- UDRP Implementation
- Sumi Lee, Manager, Contractual Compliance
- Abuse Complaint Handling
- Howard Li, Registrar Services Senior Manager
- Roger Lim, Senior Manager, Contractual Compliance
- UDRP Implementation
- Q&A
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APAC Webinar – ICANN51 Readout Session & Policy Updates
Date/Time: 11 December 2014, 03:00 – 04:00 UTC
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