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Webinar - A Conversation With The ICANN Complaints Officer
Date: 22 August 2017, Tuesday | Add to calendar
Time: 03:00 UTC | 11:00 SGT | Time zone converter
Link to Adobe Connect Room: https://participate.icann.org/apacmtgrm | Joining Instructions


On 22 August 2017 at 03:00 UTC / 11:00 SGT, Krista Papac, ICANN’s first-ever Complaints Officer was in Singapore to hold a webinar with APAC community members. Krista discussed the objectives of the Office, gave an overview of the type of complaints that should be directed to her, and shared observations since the Office opened six-months ago. 

The Complaints Office was established to provide a centralized mechanism to track complaints regarding the ICANN organization. For example, complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.

This webinar was a great opportunity for APAC community members to converse directly with Krista, to share suggestions or feedback for the ICANN Organization, and to ask questions.

For information about the ICANN Complaints Office, visit https://www.icann.org/complaints-office.

Agenda

  1. Welcome and introduction by Jia-Rong Low, ICANN APAC Hub VP & MD (5 mins)
  2. Introduction by Krista Papac (25 mins)
  3. Questions & answers (30 mins)

Additional Information 

Adobe Connect Recording
Presentation Slides

...

APAC Hub Webinar: Common Recurring Challenges for APAC registrars – Recent Lessons Learnt
Date/Time: 13 August 2015, 03:00 – 04:00 UTC

 

This webinar highlights common recurring challenges experienced by APAC registrars in recent months, specifically on 2 areas: (1) Uniform Dispute Resolution Policy (UDRP) Implementation; and (2) Abuse Complaint Handling.
ICANN APAC Hub staff shared these common recurring challenges and lessons learnt in the APAC context, and highlight what precautions APAC registrars can take note of to resolve or pre-empt issues. 

Recording and presentation slides can be accessed here:
Web Conference Recording - Common Recurring Challenges for APAC Registrars – Recent Lessons Learnt
Presentation Slides [PDF, 576KB] *IP Ranges to Whitelist are available on Slide 26
 

For more details, please refer to the following agenda:

  • Introduction

  • Sharing on :

    • UDRP Implementation
      • Sumi Lee, Manager, Contractual Compliance
    • Abuse Complaint Handling 
      • Howard Li, Registrar Services Senior Manager
      • Roger Lim, Senior Manager, Contractual Compliance
  • Q&A

...


Upcoming Webinars

  • To be confirmed
     

Past Webinars

 

APAC Webinar – ICANN51 Readout Session & Policy Updates
Date/Time: 11 December 2014, 03:00 – 04:00 UTC

 

At the request of our community members, we were pleased to partner with our Policy Team for the last APAC Webinar of 2014. The session included readouts from ICANN51 as well as policy updates on WHOIS and New gTLDS (new generic top-level domains).

Recording and presentation slides can be accessed here:

For more details, please refer to the following agenda:

 

  • Introduction to ICANN’s Policy Team
  • ICANN51 Readout Session: Overview  Overview of major topics discussed, including IANA Stewardship Transition
  • Policy discussion on WHOIS: Ongoing  Ongoing policy efforts and related projects - how do all of the many projects underway align with one another, and will there soon be a wide-ranging and thorough update of the longstanding WHOIS system?
  • Policy discussion on New gTLDs, IDNs and the Next gTLD Round: As  As of end-2014, hundreds of new gTLDs have now been delegated  (starting with internationalized domain names (IDNs)), what is ICANN and the community doing to review “lessons learned” from this current expansion round, with a view toward preparing for the next round?
  • Pre-ICANN52 Policy Update Webinar: The ICANN Policy Team conducts a comprehensive Policy Update before each ICANN Meeting. The next one, just before ICANN52 in Singapore, will be on 29 January 2015 – what would the APAC community like to see covered?

Recording and presentation slides can be accessed here:

 

Useful Links:

Useful Links:

Community Work on the IANA Stewardship Transition:

WHOIS: 

...

 

Introduction to Registrar Accreditation & Policy Updates
Date/Time: 9 October 2014, 03:00 – 04:00 UTC

...