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Part III - Background & Glossary: http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendix-background-glossary-10jan12-en.pdf

http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendix-methodology-outreach-10jan12-en.pdfPart IV - User Insight Video of Internet Users Attempting to Identify a Website Owner: http://vimeo.com/34627934