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We would like to announce that we have some exciting news. We have updated our customer support communication process to provide you with better service.

Starting today, our travel support team will be using a new email address to assist you with all your inquiries, concerns, or feedback. Please take a moment to update your records with our new contact information:

New travel support email address: travel@icann.org

We also request you to add this reply-to email into your contact list: Travelsupport@travel-mail.icann.org. This will ensure that all our responses reach your inbox directly. Emails from this address are sent from our new Funded Traveler platform powered by Zoho.

We presented this change as the first phase of our roll-out during the ICANN78 Meeting in Hamburg. If you missed our session, the video recording is available here: https://icann78.sched.com/event/1T4OE/introduction-to-icanns-new-travel-portal-for-funded-travelers.

Our aim is to streamline our communication process and respond to your queries more efficiently. Please do not hesitate to use this email address for any ongoing matters or to reach out to our team.

We thank you for your attention and continued support. We look forward to serving you better with our new communication channel and launching the next steps to your improved travel experience with ICANN in the coming months!

As part of the community travel support guidelines update and feedback, one of the goals was to simplify things for the community and to decrease the amount of friction in communication and access to us. In response, we’ve created a new email address, travelsupport@icann.org to replace constituency-travel@icann.org. We will be using the new email address moving forward. Travelers can still communicate to us using the old email address; however, we will contacting travelers using the new email address moving forward.

Please ensure to update your contacts to travelsupport@icann.org