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Implementation of the Third Accountability and Transparency Review (ATRT3) Recommendation 3.6 , to evolve Organizational Reviews into a Continuous Improvement Program (CIP).

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The Third Accountability and Transparency Review (ATRT3) Recommendation 3.6 calls for Organizational Reviews to be evolved evolve into a Continuous Improvement Program (CIP). The recommendation to create a Continuous Improvement Program states that ICANN org shall work with each Supporting Organization (SO), Advisory Committee (AC) and their stakeholder groups, and the Nominating Committee (NomComNC) to establish a Continuous Improvement Program. It will

include an annual satisfaction survey of members/participants , and a regular assessment, including a summary of continuous improvements published at least every three years.

The initial development phase, CIP Framework Development, is estimated to take up to 12 months, concluding by December 2024. CIP Assessment Period 1 is estimated to begin in 2024 and conclude at the end of 2027 (3 years), and CIP Assessment Period 2 is estimated to begin in 2028 and conclude at the end of 2030 (3 years). In tandem, work is underway to implement ATRT3 Recommendation 3.5, calling for a Holistic Review. The ICANN Board has directed that both the Holistic Review and the CIP begin as pilots. The results of the CIP assessment(s) will inform the Pilot Holistic Review and eventual Holistic Review.

ALAC/At-Large Representatives

Representing NameRepresentative/Alternate
ALAC
Cheryl Langdon-OrrRepresentative
ALACTommi KarttaaviAlternate
AFRALO

Bram Fudzulani

Representative
AFRALO

Chokri Ben

Romdhane

Alternate
APRALO

Amrita Choudhury 

Representative
APRALOJustine ChewAlternate
EURALO

Sébastien Bachollet 

Representative
EURALOTBDAlternate
LACRALO

Carlos Aguirre

Representative
LACRALOChristelle VavalAlternate
NARALOAlan GreenbergRepresentative
NARALOBill JourisAlternate


References

Continuous Improvement Program Home

Continuous Improvements Program Cross-Community Group (CIP-CCG) Terms of Reference

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Jan 17 

Feb 07 

Feb 21

#4

#5

#6

#7



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  1. Initial Activity of the CIP-CCG a 'data capture' exercise. NOTE this table should match the CIP-CCG master sheet for this data capture (Reps must double check this)  

 Existing Continuous Improvement Activities for note at CIP-CCG call Feb 7th 2024  (baseline information/as at start 2024) 

ALAC/At-LargeExisting Continuous Improvement Activities: Link to wiki page(s)Working Group(s)? Y/NPublicly available? Y/NExamples of challenges and improvements...
ALAC
  1. Implementation of all accepted recommendations from the 2nd At-Large Review, see also ALAC and At-Large Improvements WGs and in particular-
    1. At-Large Structure (ALS) Mobilization
    2. Unaffiliated Individual Member Mobilization 
    3. Metrics (Rec 16)
  2. Implementation of relevant  WS2 Recommendations - 
    1. ALAC and At-Large 
  3. Regular review of and updating as required of the ALAC Rules of Procedure (RoP)

Y

various

Y

Recommendation 16 from the 2nd At-Large Review, relates to the establishment and collection of consistent performance metrics; in its implementation planning the ALAC noted that regarding this matter ' ...The ALAC has had a Metrics WG and an ALS Review Taskforce, both of which largely went into stasis during the IANA Transition and Accountability efforts. It proposed to revive this activity as part of the At-Large Review Implementation.'  The ALAC noted further  '...that regional differences make it more difficult to have uniformity over participation metrics, but agrees that is an important target. The ALAC notes that collecting such statistics is a staff-intensive operation.'

The ALAC was advised that there was an opportunity to streamline some aspects of metrics data capture and reporting with the planned ICANN.org implementation of a CRM tool once  this tool was eventually rolled out to At-Large  it was envisaged that implementation planning would be '... Nine months to design, staff and newly constituted ALAC Metrics WG  and then ongoing, with a checkpoint one year after collection starts, all presuming availability of staff resources. '  

A current challenge is that the proposed CRM tool was never rolled out to At-Large and we are unaware of any non intensive staff input option that exists for use at this time, yet there are still useful baseline data being captured regarding attendance at meetings and calls etc.,  A current improvement note is that since this outstanding matter was held 'in stasis' most if not all Regional At-Large Organizations (RALOs)  have reviewed or are reviewing their Rules to incorporate the recommendations  from the ALS and UIM Mobilization WG's  both sets of recommendations clarified and established baseline expectations and performance metrics for At-Large; some setting in their reviewed Rules additional and often harmonized with other RALO Rules sections or adjuncts on 'Metrics'  and several are also starting to collect and report on, in various ad lib and ad hoc ways, statistics around performance. This will be useful for later harmonization and activity improvement efforts. 

AFRALO



APRALO
  • Recent  extensive Review of the APRALO Rules of Procedure and relevant Adjunct documents.
YY
EURALO



LACRALO



NARALO