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The Customer Standing Committee is defined in Bylaws Article 17

The CSC ensures the satisfactory performance of the Internet Assigned Numbers Authority (IANA) naming function.

The CSC is responsible for monitoring Public Technical Identifier’s (PTI) performance of the IANA naming function against the service level expectations in the IANA Naming Function Contract.

The CSC analyzes performance reports provided by PTI and publishes its findings.

The CSC is authorized to undertake remedial action to address poor performance of the IANA naming function, and if performance issues are not remedied, may escalate the issues to the ccNSO and GNSO.

• The CSC was established in accordance with Article 17.3 (b) of the ICANN Bylaws and conducted its first meeting on 6 October 2016.
• CSC wiki
• Guidelines for CSC Practices
• The CSC sends a monthly report to its customers that includes a review of the latest PTI Naming Performance Report, as well a cover letter to convey any additional messages.
• Adopted Remedial Action Procedures were developed to address a PTI Performance Issue, which is defined in the ICANN Bylaws as “any deficiency, problem or other issue that has adversely affected PTI's performance under the IANA Naming Function Contract. To date, the RAPs have not be needed to be used

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